Effective Date: August 25, 2026
Welcome to the Crownstone Frequently Asked Questions page. Here you'll find answers to some of the questions our customers ask most often regarding orders, fragrances, shipping, payments, returns, refunds, and customer support.
If you don't find the information you're looking for, please don't hesitate to contact our support team. We're always happy to help.
ORDERS
How do I place an order?
Simply browse our fragrance collection, choose your preferred product, add it to your shopping cart, and proceed to checkout. Follow the on-screen instructions to securely complete your purchase.
Can I change or cancel my order after placing it?
You may request a change or cancellation if your order has not yet entered processing or shipment. Please contact our support team as soon as possible after placing your order, and we'll do our best to assist you.
Once your order has been shipped, changes or cancellations may no longer be possible.
How can I check my order status?
You can check your order status using the order or tracking information provided after your purchase. If you need additional assistance, contact our support team with your order number.
SHIPPING & DELIVERY
Where do you ship?
Crownstone currently ships exclusively within the United States.
How long does shipping take?
Our estimated total delivery time is approximately 4–5 business days from the date your order is placed.
Orders generally require 1–3 business days for processing, followed by approximately 3–4 business days for transit.
Delivery times may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.
Is shipping free?
Yes. Crownstone currently offers FREE SHIPPING on eligible orders within the United States.
How can I track my shipment?
Once your order has been dispatched, you'll receive a Shipping Confirmation Email containing tracking information when available.
Please allow 24–48 hours after dispatch for tracking information to become available or update in the carrier's tracking system.
What should I do if my order is delayed?
If your order has exceeded the estimated delivery timeframe, please contact our customer support team with your order number.
We'll review the available shipping information and assist you with your shipment.
PRODUCTS
What types of fragrances do you offer?
Crownstone offers a carefully selected collection of fragrances featuring different scent profiles and characteristics suitable for various preferences, occasions, and everyday use.
Are your product descriptions accurate?
We make reasonable efforts to ensure that product descriptions, fragrance details, specifications, and images are accurate and up to date.
However, slight differences in color, packaging, or appearance may occur due to screen settings, lighting conditions, product variations, or manufacturer updates.
How do I choose the right fragrance?
Each product page provides information about the fragrance, its characteristics, and other relevant product details to help you make an informed purchasing decision.
We recommend reviewing the product description carefully before placing your order.
Are Crownstone fragrances suitable for everyday use?
Our collection includes fragrances with different scent profiles, allowing customers to choose options suitable for everyday wear, special occasions, evenings, or other personal preferences.
RETURNS & REFUNDS
What is your return policy?
Crownstone accepts eligible returns in accordance with our Return & Refund Policy.
Generally, return requests must be submitted within 30 calendar days from the date the order is marked as delivered, and the product must meet the applicable return requirements.
When am I eligible for a return?
You may qualify for a return if the product meets the eligibility requirements outlined in our Return & Refund Policy.
Generally, the item must be unused, in its original condition, and returned with applicable original packaging and included components.
Can I return an item if I changed my mind?
Yes, eligible items may generally be returned if you changed your mind, ordered the wrong product, or no longer want the item, provided all return requirements are met.
Customers are responsible for applicable return shipping costs for change-of-mind returns.
How do I request a return?
Contact our support team before sending the product back.
Please provide:
- Your Order Number
- The reason for your return
- Clear photos if the product is damaged, defective, or incorrect
- Any additional information requested by our support team
Please do not send a return without receiving prior authorization.
What if I receive a damaged or incorrect product?
If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 48 hours of delivery.
Please provide your order number and clear photographs of the product and packaging. After reviewing your request, we'll provide the appropriate resolution in accordance with our Return & Refund Policy.
When will I receive my refund?
Once your returned item has been received and successfully inspected, approved refunds are generally processed within 10 business days.
Depending on your bank, credit card provider, or payment service, additional processing time may be required before the refund appears in your account.
PAYMENTS
Which payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on your location and the payment services available at the time of purchase.
Is my payment information secure?
Yes. Payments may be processed through secure third-party payment providers using appropriate security measures.
Crownstone does not intentionally store complete payment card information on our website.
CUSTOMER SUPPORT
How can I contact Crownstone?
You can reach our customer support team through our Contact Us page or by emailing:
What are your customer support hours?
Our support team is available:
Monday – Friday
9:00 AM – 5:00 PM (GMT -5:00)
How quickly will I receive a response?
We aim to respond to all customer inquiries within 1–2 business days during our normal business hours.
Response times may be slightly longer during weekends, public holidays, or periods of high inquiry volume.
CONTACT INFORMATION
If you have any questions regarding your orders, products, shipping, payments, returns, refunds, or any other matter, please contact us.
Business Name: Crownstone
Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT -5:00)
Business Email: support@crownstonestore.com
Business Address: 4660 Pine Timbers Street, Suite 160, Houston, Texas 77041, United States