Frequently Asked Questions

How much does shipping cost?

We offer Free Standard Shipping on all orders within Australia.

How long does shipping take?

Orders are prepared within 1–2 business days. After dispatch, transit normally takes 3–5 business days.

The total estimated delivery time is 4–7 business days.

Which courier do you use?

We use Australia Post for standard domestic deliveries within Australia.

What is your order cut-off time?

Our order cut-off time is 2:00 PM AWST (UTC+8), Monday through Friday.

Orders placed after the cut-off time, on weekends, or on Australian public holidays will be processed on the next business day.

How can I track my order?

Once your order has been dispatched, you will receive a shipping-confirmation email containing tracking information where available.

Do you ship internationally?

No. We currently ship within Australia only.

What is your return policy?

Returns for defective and non-defective products are accepted by mail within 30 days of delivery, subject to the conditions outlined in our Return and Refund Policy.

Do you offer exchanges?

Yes. Exchanges are available for eligible products, subject to stock availability and the applicable return conditions.

Is there a restocking fee?

No restocking fee applies to eligible returns.

Who pays for return shipping?

Customers are generally responsible for return-shipping costs for change-of-mind or non-defective returns.

Zyraelle Beauty will be responsible for the return-shipping cost if the wrong product was received, the item arrived damaged or defective, or the issue resulted from an order-fulfilment error.

How long does a refund take?

Approved refunds are processed within up to 10 business days after the returned product has been received and inspected.

Your bank or payment provider may require additional processing time before the funds appear in your account.

Can I cancel my order?

Orders may be cancelled before processing begins.

Once an order has entered processing or shipping has begun, cancellation may no longer be possible and the standard return procedure will apply.

What payment method do you accept?

We currently accept PayPal. Available payment options will be displayed during checkout.

Is my payment information secure?

Yes. Payments are processed securely through trusted, encrypted payment providers.

Zyraelle Beauty does not store complete credit or debit card information on its servers.

Will I receive an order confirmation?

Yes. After your payment has been successfully confirmed, an order-confirmation email will be sent to the email address entered during checkout.

What should I do if my order arrives damaged or incorrect?

Contact our customer-support team as soon as possible. Please provide your order number and clear photographs of the product and packaging so that we can investigate the issue.